Healthcare Workflow Automation Intelligent Automation Services

Transforming Workflows For Healthcare Providers & Organizations

Healthcare organizations are under constant pressure. From mounting expectations on healthcare professionals, maintaining electronic health records of patient data, to ensuring quality patient outcomes - it feels like a never-ending battle for improvement.

We're here to help with automation in healthcare. Four Points offers comprehensive Intelligent Automation (IA) services tailored to healthcare industry workflows, ensuring minimal risks and maximum value delivery.

From Discovery to Deployment and Sustainment, our services cover the entire automation journey, providing unmatched expertise and thought leadership at every step. Trust us to identify opportunities, design robust solutions, and ensure long-term success through continuous optimization of your healthcare organization.

Unlocking the Power of Intelligent Automation

At Four Points Health, we provide comprehensive insights into Intelligent Automation (IA), also known as cognitive automation. This advanced technology harnesses the synergy of three key elements:

  1. Artificial Intelligence (AI): Simulating human intelligence, AI enables systems to learn, reason, and self-correct autonomously.
  2. Business Process Management (BPM): Offering a systematic approach to enhancing organizational workflows for improved effectiveness, efficiency, and adaptability.
  3. Robotic Process Automation (RPA): Configuring software or 'robots' to automate transaction processing, data manipulation, and digital system communication.

IA's core objective is to streamline and scale decision-making processes organization-wide. By simplifying complexity, IA optimizes resources, enhances operational efficiencies, and elevates both patient care and employee experience.The result? A superior patient journey heightened employee satisfaction and a more harmonious workplace environment.

IA Steps To Transforming Healthcare

Step 1: IA Advisory Support

Strategic Planning for Automation in Healthcare

Our IA Advisory team collaborates with your executive sponsors and stakeholders to assess current and future state requirements for automation.

Our advisory services provide foundational support for initiating, expanding, or recalibrating automation programs. From launching discovery activities to overseeing project execution, we offer continuous support to scale your IA efforts effectively.

Step 2: Discovery

Uncovering Automation Opportunities

We conduct a comprehensive assessment to prioritize automation use cases and form the basis for a self-funding roadmap.

Our discovery process involves:

  • On-site/virtual interviews
  • Review of process documentation
  • Data analysis to identify opportunities for automation in healthcare

Step 3: Self-Funding IA Roadmap

Your Blueprint for Success

Our Self-Funding IA Roadmap offers a 12 – 18-month plan for implementing IA across your organization.

Through our discovery engagements, we calculate the effort and cost of use case implementations, ensuring immediate returns that fuel sustainable ROIs for future automated processes.

View Example Roadmap

Step 4: IA Design

Crafting Robust Automation Solutions

We define process requirements and document solution details to ensure a reliable automation design. Leveraging customer assets and our IA asset library, we develop tailored solutions that align with your organization's objectives and deliver optimal results.

Step 5: Deploy

Implementing Automation Solutions with Precision

We develop and deploy solutions based on approved designs, adhering to standardized implementation and agile development methodologies. Our deployment services include thorough testing and compliance checks to guarantee seamless integration with your existing systems.

Step 6: Sustain

Ensuring Long-Term Success

Maintain deployed solutions through active digital monitoring and support services. We monitor automation solutions against specific KPIs, providing break-fix and minor change requests as needed, ensuring continuous efficiency and productivity improvements.

Frequently Asked Questions

The best way to ensure a sustainable automation program is to build and maintain an Automation COE.  Our Automation COE typically includes the following pillars:some text

  • Standards - Establish enterprise-wide standards that promote a best-practices approach to creating high-quality, impactful, and reusable automation solutions.
  • Support - Provide tools and resources that enable self-directed and consistent delivery of robust and manageable automation solutions.
  • Advocacy - Promote the established standards and build a client-focused culture that embraces and advocates automation across the organization.
  • Innovation - Drive transformation through a continuous cycle of automation maturity and innovation.

Think of intelligent automation as a new and innovative technical capability within your organization.  With any new technology it requires a plan that centers around proven value and adoption. 

We’ve helped most all of our clients scale automation by doing the following:

  • Identify initial automation opportunities that will deliver significant value.  
  • Quickly design and implement automations and prove the ROI.
  • Identify other early adopter business units throughout the rest of the organization.
  • Create standardized and repeatable automation components.
  • Mature the supporting infrastructure, performance monitoring and train internal teams.

Yes. In fact, after an initial 60–90-minute consultation we can give you an approximate estimate on ROI that you can realize from intelligent automation.  We’ve led numerous healthcare automation engagements such that we have established baseline ROI data that can be applied to your situation.

Additionally, once we engage in doing Discovery sessions we can build a self-funding intelligent automation roadmap.  Here’s a recent example:

Yes. We offer a full range of support, from managing a few individual automations to fully running your automation operations. Four Points Health can offer support on-demand as needed or can provide you with 100% outsourced services. Here are the key support components:

  • Software Procurement & Provisioning
  • Infrastructure Set-Up, Management & Maintenance
  • Operations Management
  • Automation Break / Fix
  • Automation Performance & Reporting

Easy. Contact us to schedule a 60-to-90-minute consultation to help you determine the best way to start or scale your intelligent automation program..  Following consult, we will be able to provide you with an ROI and estimate for implementation.

Contact Us For A Free Consultation

Four Points Health uses AI to expand automation capabilities.  Simply put, AI can make automation smarter and “situationally aware,” while recognizing process errors, multiple variables, exceptions, etc. as well as situations when it needs to ask a human for help or approval.

Artificial intelligence, or AI, is technology that enables computers and machines to simulate human intelligence and problem-solving capabilities. Intelligent Automation, or IA, is process automation added to AI to make data and analytics actionable.  We leverage algorithms from analytics models to teach automations via Machine Learning, or ML, so they can recognize process variations and take corrective action when moving through the process. For example – An Intelligent Automation can recognize and correct a CPT code while processing a claim, then make the change to the claim, submit it and avoid a potential denial or delayed reimbursement.

The Four Points Health IA Cycle shows how AI is added to automation and continually improves intelligence with each cycle rotation.

AI (Artificial Intelligence) plays a crucial role in intelligent automation by enabling systems to learn, adapt, and make decisions autonomously. AI-powered solutions like natural language processing and machine learning models enhance process optimization, predictive analytics, and personalized customer experiences.

Intelligent automation enhances operational efficiencies by automating repetitive tasks, reducing manual errors, and improving decision-making processes. This leads to increased productivity, cost savings, and faster time-to-market for organizations.

EHR automation streamlines the electronic health records (EHR) processes. This includes manual data entry, medical reports, medical records, documentation, and retrieval. By automating these tasks, healthcare professionals can reduce administrative burden, enhance data accuracy, and improve patient care quality.

Revenue management solutions in intelligent automation optimize revenue cycles by automating billing, claims processing, and payment reconciliation tasks. This results in improved accuracy, faster reimbursements, and increased revenue for organizations.

Intelligent Automation and Artificial Intelligence aid in clinical trials. It accelerates processes like data collection, analysis, and reporting. Plus, IA/AI also helps clinical research by screening eligibility criteria, reducing sample size needs, and expanding the diversity of participants. Automation in clinical trials reduces repetitive tasks and manual errors, speeds up trial timelines, and enhances overall efficiency.

Robotic Process Automation (RPA) is a key component of intelligent automation services. It involves configuring software robots to automate repetitive tasks, such as data entry and transaction processing, leading to increased efficiency and productivity for healthcare organizations.

Intelligent automation services utilize advanced technologies like Artificial intelligence, Machine Learning ML) and Robotic Process Automation (RPA) to streamline business processes, optimize workflows, and enhance operational efficiency across various industries. This includes the healthcare industry, finance, manufacturing and more.

Healthcare workflows such as admissions, insurance claims processing, discharge, medical coding and billing, appointment scheduling and management, and insurance pre-authorization can operate with minimal human intervention. Robotic Process Automation (RPA) can validate, generate and process these documents. Automating these tasks significantly saves time and resources.

Workflow automation in healthcare streamlines patient data and medical records and processes through technology, improving efficiency and reducing manual labor. This reduces administrative tasks, and bolsters healthcare systems and overall patient care.

Embrace The Power Of IA For Better Healthcare. Partner With The Industry Leader Today.